Shipments are handled by LBC and DHL Express. Once your order has been dispatched, you will receive an email with your tracking number.

DOMESTIC — Philippines

• Flat rate of ₱200
• Complimentary shipping on orders above ₱10,000
• Standard delivery: 3–5 business days (Mon–Fri)

INTERNATIONAL

• Shipping rates are calculated at checkout based on destination.
• Standard delivery: 5–7 business days (Mon–Fri)

For international deliveries, customs duties, taxes, and clearance fees are the responsibility of the recipient and vary by country.

Please note the following:

• We do not ship on weekends or public holidays.
• Delivery times may be affected by customs clearance, carrier delays, or other external

factors, particularly during peak season. For the most accurate estimate, refer to your
tracking information.

We accept Visa, Mastercard, GCash, Maya, InstaPay, and PayPal. We do not offer cash on delivery.

Once your order has been dispatched, you will receive an email with your tracking number from the corresponding courier. Please allow 1–2 business days for your order to be prepared before shipment.

We begin processing orders promptly after they are placed. If you need to make a change, contact us at concierge@rafadominique.com as soon as possible and we will do our best to assist before the order is dispatched.

Each Rafa Dominique piece is designed with intention and crafted with care. If your selection doesn't feel quite right, we're here to help. We accept exchanges and store credit within 14 days of receiving your order. We do not offer cash refunds.

ELIGIBILITY

• Item must be unused and in its original condition
• All original packaging must be included
• Receipt or proof of purchase is required

RETURNS PROCESS

To begin an exchange or store credit request, contact us through our Contact page or at
concierge@rafadominique.com with your order number, reason for return, and any relevant photos. Our team will respond with next steps. Items returned without prior approval will not be accepted.

Return shipping is the responsibility of the customer. Original shipping costs are non-refundable.

Exchanges are subject to availability. If your requested size or style is unavailable at the time of your exchange, store credit of equal value will be issued, valid for 12 months from the date of issue. We will confirm availability before proceeding.

All sale items are final. No exchanges or store credit will be issued on discounted purchases.

When a piece is unavailable, you can request to be notified directly from the product page. We'll be in touch as soon as it's back.

All Rafa Dominique pieces come with a six-month warranty from the date of purchase, covering manufacturing defects in materials and craftsmanship.

WHAT’S COVERED

• Manufacturing defects
• Structural defects affecting wearability

WHAT’S NOT COVERED

• Normal wear and tear (light scratches, minor dents)
• Damage from accidents, misuse, or improper care
• Exposure to harsh chemicals or environments
• Repairs or modifications by unauthorized third parties

INSPECTION & CLAIM REVIEW

To make a warranty claim, contact us at concierge@rafadominique.com with your order number, a description of the issue, and photos of the piece. All claims are subject to inspection by our team. If the issue falls outside the scope of the warranty, we reserve the right to decline the claim and will notify you by email.

REPAIRS BY THIRD PARTY

Any structural repairs or modifications performed by unauthorized jewelers will void the warranty. For the best results, we recommend professional re-plating services for surface upkeep rather than structural repairs.