Refund policy
Each Rafa Dominique piece is designed with intention and crafted with care. If your selection doesn't feel quite right, we're here to help. We accept exchanges and store credit within 14 days of receiving your order. We do not offer cash refunds.
Eligibility
- Item must be unused and in its original condition
- All original packaging must be included
- Receipt or proof of purchase is required
Returns Process
To begin an exchange or store credit request, reach us through our Contact page or at concierge@rafadominique.com with your order number, reason for return, and any relevant photos. Our team will respond with next steps. Items returned without prior approval will not be accepted.
Return shipping is the responsibility of the customer. Original shipping costs are non-refundable.
Exchanges are subject to availability. If your requested size or style is unavailable at the time of your exchange, store credit of equal value will be issued, valid for 12 months from the date of issue. We will confirm availability before proceeding.
All sale items are final. No exchanges or store credit will be issued on discounted purchases.
Dispute Resolution
We aim to resolve every concern quickly and directly.
Step 1: Contact Us
If you have an issue with your order, please reach out first through our Contact page or at concierge@rafadominique.com, including your order number and a description of the concern. We respond within 2-3 business days.
Step 2: Resolution
Most concerns are resolved directly between our team and the customer, in line with our Refund and Exchange Policy. We will confirm next steps once we've reviewed your request.
Step 3: Escalation
If a concern cannot be resolved directly, customers may file a complaint with the Department of Trade and Industry (DTI) Fair Trade Enforcement Bureau, or through the appropriate consumer protection channels in the Philippines.
For payment-related disputes, including unauthorized transactions or billing concerns, customers may also contact their card issuer or e-wallet provider directly, or reach out to our payment processor, PayMongo Philippines, Inc., for further assistance.